Policies and Procedures
*Please be sure to arrive on time.* (late arrivals forfeit that time off of their session and still pay full fee)
NOTE: If you have NOT received an e-mail confirmation from MassageBook, then your appointment is NOT confirmed. Please be sure you have completed ALL of the steps to booking your session.
***During bad weather, I will follow the Frederick County Public Schools closing schedule. If school is closed or 2 hours late, I will be as well.***
How to Find Out:
Email/Text Messages: Sign up for FindOutFirst email and emergency-only text messages
FCPS TV: Comcast Channel 18 (Frederick area)
Mobile App: FCPS, free via Google play or App store
Note: FCPS social media and fcps.org are the fastest ways to get emergency notices.
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. No refunds will be given. You may reschedule for a different day. Recurring cancellations will result in termination of booking privileges.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment. Recurring "no-shows" will result in termination of booking privileges.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
I look forward to working with you!